Easy Returns


Pursuant to section 64 of Legislative Decree no. 206 dated 6 September 2005, as amended by Legislative Decree no. 21 dated 21.02.14 (the "Consumer Code"), the Customer may cancel the order within 14 days without reason, or the application of charges or fines.

To exercise this right, the Customer should forward written notice of cancellation to Falc SpA within 14 working days from receipt of the goods (the cancellation form attached hereunder may be used for this purpose). 

This notice may be sent in any of the following ways:

by fax to number 0733-80090853

by email to the following e-mail address [email protected]

Upon receipt of the notice of cancellation, Falc S.p.A.'s Customer Service will immediately forward instructions to the customer on how to return the goods. The Customer should return the Product/s without delay and in any case within no more than fourteen days from the date on which it informs the seller of its intention to cancel the order.

The shipping costs incurred to return the Product will be paid by the Customer.The Product purchased should be returned complete and undamaged, together with all accessories and spare parts, if any, in the original package (including packaging and documents etc ...).

The Customer may handle the Product in order to become familiar with its characteristics and how it functions but will be liable for any diminished value of the Product caused by improper handling of the same. 

If the Customer cancels this order, any amounts paid to the seller will be refunded to the same, together with the delivery costs (with exception of any extra costs if the Customer has decided to use a different and more expensive method of delivery rather than our standard delivery), when the Product is returned. These amounts will be refunded with the same method of payment used for the payment transaction, unless otherwise expressly agreed with the Customer; in any case, the Customer will not be charged any fee as a result of the refund.

Should the product be damaged during transport, Falc S.p.A. will immediately inform the Customer (within the 5th working days from receipt of the product at its warehouse), to enable the same to promptly claim refund of the value of the product (if it has been insured) from the carrier it has used; in this case, the product will be placed at the disposal of the Customer for return, and the request for cancellation will be cancelled; Falc S.p.A. declines all and any liability for any damage to, theft/loss of products that are returned with an uninsured shipment; on arrival (at the warehouse), the product will be examined to assess the same for damage or tampering not caused by transport.

Cancellation Form pursuant to section 49, paragraph 1, (h)

(complete and return this form only if you wish to cancel your order)


Address of consignee

(the address of the warehouse to which the product is to be returned will be advised by the Customer Service of Falc S.p.A. when the request to return the product is received.)

I hereby advise that I intend to cancel my order for the following goods/services:

List of goods/services

Order number 

Ordered on 

Customer Name 

Address of Customer 

Customer's signature